Ask About Your Current Policy
Have your policy or coverage summary ready. An agent can discuss the information you provide and your life insurance questions. We cannot retrieve your carrier account or confirm its official status.
Independent Life Insurance Assistance
Your policy.
A clearer perspective.
Life insurance assistance and coverage options, with licensed agents at My Policy Help Desk.
You’re calling our agency, not your insurance company.
Call My Policy Help Desk(800) 976-2425Life insurance assistance by phone — no obligation to buy
We are not your insurance company. We cannot access carrier accounts, accept carrier payments or process claims.
A little preparation. A useful conversation.
An independent perspective.
Licensed AgentsIndependent AgencyAssistance by Phone
01 / How we help
Understand your coverage. Discuss your options.
Call My Policy Help Desk to speak directly with our licensed insurance agents. Discuss your life insurance questions and available coverage options, with no obligation to buy.
Understand Your Coverage
Discuss the benefits, limits and terms shown in your policy documents. Your policy and the carrier’s records control your coverage; we cannot make a carrier coverage or claim decision.
Explore Available Options
If you want to consider other coverage, ask about products an agent is licensed and authorized to offer. Availability, eligibility and pricing vary. A conversation does not change or cancel your existing policy.
Speak With a Licensed Agent
You reach My Policy Help Desk’s licensed insurance agents, not your carrier’s customer-service department. Our agents discuss coverage questions and available insurance options; payments, account changes and claims belong with the carrier.
02 / The conversation
Real questions.
A person to talk to.
You speak directly with our licensed insurance agents—not your carrier’s customer-service department.
Tell us what you want to understand.
Call My Policy Help Desk with your coverage questions and the policy information you have available.
Talk through your questions.
An agent discusses life insurance terminology and the information you choose to provide.
Consider your next steps.
Discuss available insurance options, with no obligation to buy. A conversation does not change or cancel your policy.
Questions About Your Current Policy?
Call My Policy Help Desk(800) 976-2425Call My Policy Help Desk for life insurance assistance and a conversation about available coverage options. We are an independent licensed insurance agency. We are not owned by, operated by, or endorsed by any insurance carrier or government agency.
03 / An independent perspective
Your questions.
Your choice.
Have questions about your current life insurance policy? Here’s what a conversation with our agency offers.
- An independent perspective on your existing coverage
- Speak directly with our licensed insurance agents
- Discuss your questions without sharing carrier account passwords
- Discuss options with no obligation to buy or change coverage
Have your policy or coverage summary and the questions you want to discuss ready. Keep account passwords and one-time security codes private. There is no document-upload form on this page.
Coverage questions or account service?
The right help starts
with the right place.
Our agency discusses life insurance questions and available coverage options. We do not log in to your carrier account or change its records.
Need official account service?
Payments, account balances, official policy status, beneficiary changes and claims belong with your carrier. Use the contact details on your policy or its official website.
Browse carrier informationOur carrier-information pages distinguish agency assistance from the company’s own account-service resources. Carrier names are references, not affiliations.
My Policy Help Desk is an independent licensed insurance agency.
Our licensed insurance agents discuss life insurance questions and products they are licensed and authorized to offer.
We are not owned by, operated by or endorsed by any insurance carrier or any government agency.
Products, pricing and eligibility vary by state, age, health, policy type and insurer requirements. Not all options are available to every applicant.
Before you call
A few things
worth knowing.
Clear answers, from the start.
What is My Policy Help Desk?
My Policy Help Desk is an independent licensed insurance agency. Calls reach our licensed insurance agents, who discuss life insurance questions and insurance options they are authorized to offer. The call is not to your carrier’s customer-service department.
Are you my insurance company?
No. We are not owned by, operated by or endorsed by any insurance carrier or government agency. We cannot access your carrier account, accept carrier payments, change its records or process claims. Use the contact details on your policy or your carrier’s official website for those requests.
Is there any obligation?
No. There is no obligation to buy insurance or change your coverage. A conversation does not change or cancel your current policy. If you choose to explore another policy, ask about its costs, eligibility requirements and coverage terms before making a decision.
Will I speak with a licensed agent?
Yes. Calls reach our licensed insurance agents directly. They can discuss your coverage questions and available insurance options. Products, pricing and eligibility depend on your state, age, health, policy type and the insurer’s requirements.
What should I have ready for a coverage conversation?
Have your policy or coverage summary and the questions you want to discuss ready. We work from information you provide; we do not log in to your carrier account. Do not share account passwords or one-time security codes with us.
Can you check a payment, policy status or claim?
No. Only your carrier can confirm a payment, account balance, official policy status or claim decision. Contact the carrier using the details on your policy or its official website. My Policy Help Desk offers life insurance assistance and coverage options, not carrier account servicing.
Your next step
Let’s look at your
coverage together.
Independent licensed insurance agency — life insurance assistance by phone. No obligation to buy.
Call My Policy Help Desk(800) 976-2425
You’re calling My Policy Help Desk,
not your carrier’s customer service.